Confidentiality policy *

a) Purpose and scope of collection
The main data collected on the website includes: full name, email, phone number, customer address in the contact section. This is the information that we require members to provide when sending information for consultation or wanting to buy products and for us to contact and confirm with customers on the website to ensure consumer rights.
Members will be responsible for the security and storage of all service usage activities under the information they provide and their email box. In addition, members are responsible for promptly notifying our website of any unauthorized use, abuse, security breach, storage of third-party registration names and passwords for appropriate resolution.
b) Scope of information use
We use the information provided by members to:

  • Contact to confirm order and deliver to member upon receiving request from member;
  • Provide product information to customers upon request;
  • Send marketing and promotional emails about goods we sell;
  • Send notifications about website activities
  • Contact and resolve with users in special cases;
  • Do not use user personal information for purposes other than confirmation and contact related to transactions.

- When requested by a judicial agency including: the Procuracy, court, police investigation agency related to a customer's violation of the law.
 
c) Information storage time;
Personal data of members will be stored until the administrator requests to cancel. In all other cases, members' personal information will be kept confidential on our server.   
 
d) People or organizations that can access that information. Subjects
that can access customers' personal information are in one of the following cases:
- Company employees
- Partners who have signed a contract to perform part of the Company's services. These partners will receive information according to the contract agreement (maybe part or all of the information depending on the terms of the contract) to support users in using the services provided by the Company.
 
d) Address of the information collection and management unit, including contact methods so that consumers can inquire about the collection and processing of information related to them;

e) Methods and tools for consumers to access and edit their personal data on the e-commerce system of the information collection unit.
Members have the right to self-check, update, adjust or cancel their personal information by contacting the website administrator to do so.
Members have the right to submit complaints about information security content, please contact the website administrator. Upon receiving these responses, we will reconfirm the information, if it is true as reflected by the member, depending on the level, we will take timely measures to handle it.
f) Mechanism for receiving and resolving consumer complaints related to personal information being used for purposes other than the notified scope. Personal
information of members is committed to absolute confidentiality according to the personal information protection policy. The collection and use of each member's information is only carried out with the consent of that customer, except in cases where the law provides otherwise.
Do not use, transfer, provide or disclose to any third party any personal information of members without the consent of the member.
In case the server storing the information is hacked, leading to the loss of personal data of members, we will be responsible for notifying the authorities to promptly investigate and handle the case and notify the members.
Absolutely secure all online transaction information of members, including accounting invoice information and digitized documents.
The Management Board requires individuals to provide full relevant personal information when registering/purchasing, such as: Full name, contact address, email, phone number, etc., and is responsible for the legality of the above information. The Management Board is not responsible for and will not resolve any complaints related to the rights of that member if it is determined that all personal information provided by that member upon initial registration is inaccurate.

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